At Hands Cleaners, we recognise that maintaining cleanliness in your office is a critical factor in promoting the health and well-being of your employees. Furthermore, it also plays a significant role in retaining existing clients and attracting new ones. While there are numerous professional cleaning companies to choose from, it’s important to note that their quality can vary significantly. Choosing the right cleaning service is crucial to ensure your premises remain spotless and healthy. In this article, we’ll delve into the key signs of a bad-quality cleaning company that you should be aware of when selecting.
Inconsistent Cleaning Quality
One of the most significant indicators of an unreliable cleaning company is inconsistent cleaning quality. If you notice that the level of cleanliness varies from visit to visit, it’s a red flag. A reputable cleaning company should maintain consistent standards and deliver consistently excellent results.
Unresponsive Communication
Effective communication is essential for any service provider. If your cleaning company is unresponsive to your calls, emails, or requests for changes or feedback, it may be a sign of poor customer service. A responsive and attentive cleaning company should value your input and promptly address any concerns.
High Turnover of Staff
A constantly changing team of cleaning personnel can lead to disruptions and lower cleaning standards. Frequent staff turnover may indicate issues with training, management, or working conditions within the company. A reliable cleaning company should have a stable and well-trained team.
Lack of Proper Equipment and Supplies
Cleaning companies should be equipped with the appropriate tools and environmentally friendly cleaning products to ensure efficient and effective cleaning. If your cleaning service consistently arrives unprepared or relies on your supplies, it’s a sign of unprofessionalism.
No Written Contracts or Agreements
Clear and documented agreements are essential to define expectations and responsibilities. If your cleaning company doesn’t provide a written contract or agreement detailing the scope of work, schedules, and terms, it may lead to misunderstandings and disputes.
Ignoring Specialised Cleaning Needs
Different environments require specialised cleaning approaches. If your cleaning company doesn’t address specific requirements or refuses to adapt to your unique needs, it shows inflexibility and a lack of expertise.
Frequent Missed Appointments
Missed appointments and inconsistent cleaning schedules can disrupt your routine and compromise cleanliness. A reliable cleaning company should stick to a consistent schedule and inform you in advance of any changes.
Hidden or Unexpected Fees
Transparent pricing is a hallmark of a reputable cleaning company. Be cautious of hidden fees or unexpected charges that were not discussed or disclosed upfront.
Lack of References or Testimonials
A trustworthy cleaning company should be able to provide references or testimonials from satisfied clients. If they cannot offer any, it raises questions about their track record and the quality of their service. With 50 years of dedicated service, we have gathered a substantial collection of testimonials, a selection of which you can explore right here.
Disregard for Safety Protocols
Cleaning involves the use of chemicals and equipment that can pose safety risks. A responsible cleaning company should prioritise safety, including proper training, equipment maintenance, and adherence to safety protocols.
If you’re interested in professional cleaning services, don’t hesitate to get in touch with Hands Cleaners in Leicester today! Then we’ll identify your needs, design a detailed specification, carefully select, and train our staff, support the staff with adequate supervision, measure our performance against Key Performance Indicators, regularly review the service to maintain effectiveness and most importantly, give excellent VALUE for MONEY! Become our customer today!
